Lufthansa: Had to wait *x ** min as after the first attemt...

A Lufthansa customer review by GetHuman user ~Dallas Corben from November 5th, 2017

Background on ~Dallas Corben's case

GetHuman: ~Dallas Corben - can you tell our other Lufthansa customers when your case took place?
~Dallas Corben: Yeah. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
~Dallas Corben: I used the 800-645-3880 number I found for on the GetHuman Lufthansa customer phone number page I was on: Lufthansa Customer Service Phone Number
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Dallas Corben a list of common Lufthansa problems)
~Dallas Corben: "Change Flight" was why I was trying to call.

~Dallas Corben's review of Lufthansa customer service

GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dallas Corben: Had to wait *x ** min as after the first attemt the connection didn't worked and the agent couldn't hear me (was a call center in India). The second attempt has worked out - agent was speaking with slight German accent, but was the communication understandable.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Dallas Corben: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dallas Corben: I'd give them a five out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Dallas Corben: For that I would say five out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Dallas Corben: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dallas Corben taken from his Lufthansa customer service problem that occurred on October 27th, 2017.

Lufthansa

3.50 of 5 stars | 122 reviews

~Dallas Corben's Lufthansa Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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