Lufthansa: Peter was polite, professional and looked for d...

A Lufthansa customer review by GetHuman user ~Rea from November 25th, 2017

Background on ~Rea's case

GetHuman: ~Rea - can you tell our other Lufthansa customers when your case took place?
~Rea: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
~Rea: I used the 800-645-3880 number I found for on the GetHuman Lufthansa customer phone number page I was on: Lufthansa Customer Service Phone Number
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Rea a list of common Lufthansa problems)
~Rea: "Baggage problem" was why I was trying to call.

~Rea's review of Lufthansa customer service

GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rea: Peter was polite, professional and looked for discount ticket so I could live USA to Europe and attend to a funeral.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Rea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rea: I'd give them a four out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Rea: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Rea: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rea taken from his Lufthansa customer service problem that occurred on November 16th, 2017.

Lufthansa

3.50 of 5 stars | 122 reviews

~Rea's Lufthansa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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