Lufthansa: They did not even bother to pick up the phone...
A Lufthansa customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Lufthansa customers when your case took place?
~anonymous: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Lufthansa problems)
~anonymous: "Missing item" was why I was trying to call.
~anonymous's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: They did not even bother to pick up the phone. Tried call centers in * different countries. This is embarrassing for Lufthansa. Sheer incompetence.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Lufthansa customer service problem that occurred on November 20th, 2017.