Lumosity: I have no comments!!! my card has been charged...
A Lumosity customer review by GetHuman user GetHuman-105609 from November 23rd, 2017
Background on GetHuman-105609's case
GetHuman: GetHuman-105609 - can you tell our other Lumosity customers when your case took place?
GetHuman-105609: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105609 a list of common Lumosity problems)
GetHuman-105609: "Cancel service" was why I was trying to call.
GetHuman-105609's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105609: I have no comments!!! my card has been charged for * months, even when I choose to have ONE TIME CHARGE ONLY. And no one answers me to have that refund!!! I sure am going to look for my rights even if I have to expand time in it, I WANT TO BE REIMBURSED for what they charged me for the last * months. Please call me on my cell to have this canceled and refund the full amount with taxes! *Renata Grisante (***) ***-****
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
GetHuman-105609: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105609: I'd give them a two out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
GetHuman-105609: For that I would say three out of five.
GetHuman: And finally- any advice for other Lumosity customers?
GetHuman-105609: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105609 taken from his Lumosity customer service problem that occurred on November 19th, 2017.