Lyft: They ask you to go to their website, but they d...
A Lyft customer review by GetHuman user ~karina from November 27th, 2017
Background on ~karina's case
GetHuman: ~karina - can you tell our other Lyft customers when your case took place?
~karina: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Lyft, and if so, how?
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows ~karina a list of common Lyft problems)
~karina: "Account access" was why I was trying to contact.
~karina's review of Lyft customer service
GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karina: They ask you to go to their website, but they dont have an option for all cases and make it so hard to communicate with them. I sent an email two days ago and still didnt have any answer, besides this email no longer work and you have to go to the terrible site. Awful.
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
~karina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karina: I'd give them a four out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
~karina: For that I would say three out of five.
GetHuman: And finally- any advice for other Lyft customers?
~karina: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karina taken from his Lyft customer service problem that occurred on November 21st, 2017.