MEGA Life and Health Insurance: Very hard to contact with questions. Tried on...
A MEGA Life and Health Insurance customer review by GetHuman user ~Frustrated customer from November 25th, 2017
Background on ~Frustrated customer's case
GetHuman: ~Frustrated customer - can you tell our other MEGA Life and Health Insurance customers when your case took place?
~Frustrated customer: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to MEGA Life and Health Insurance, and if so, how?
GetHuman: And which of these common MEGA Life and Health Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated customer a list of common MEGA Life and Health Insurance problems)
~Frustrated customer: "Make/Chase a claim" was why I was trying to contact.
~Frustrated customer's review of MEGA Life and Health Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's MEGA Life and Health Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated customer: Very hard to contact with questions. Tried on * different occasions to contact customer service with no luck. When I did get through I was talking to someone not fluent in the English language. Never got a straight answer on my question.
GetHuman: Let's quantify your experience contacting MEGA Life and Health Insurance. On a scale of 1 to 5, how easy is it go get help on a MEGA Life and Health Insurance problem?
~Frustrated customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated customer: I'd give them a five out of five on communication.
GetHuman: And what about MEGA Life and Health Insurance's ability to quickly and effectively address your problem?
~Frustrated customer: For that I would say three out of five.
GetHuman: And finally- any advice for other MEGA Life and Health Insurance customers?
~Frustrated customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MEGA Life and Health Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated customer taken from his MEGA Life and Health Insurance customer service problem that occurred on November 19th, 2017.
MEGA Life and Health Insurance
5.00 of 5 stars | 4 reviews
~Frustrated customer's MEGA Life and Health Insurance Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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