Macy's: I have made ** calls to customer service and th...
A Macy's customer review by GetHuman user ~Mary from November 23rd, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Macy's customers when your case took place?
~Mary: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Macy's problems)
~Mary: "Make a purchase" was why I was trying to call.
~Mary's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: I have made ** calls to customer service and three to executive number from which I was cut off every time. Macy's screwed up and I am trying to fix their problem. They triple billed me for an online order.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Mary: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Mary: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Macy's customer service problem that occurred on November 16th, 2017.