Macy's: i've been trying to get a refund for six months...
A Macy's customer review by GetHuman user ~Never Again Macy*s from November 25th, 2017
Background on ~Never Again Macy*s's case
GetHuman: ~Never Again Macy*s - can you tell our other Macy's customers when your case took place?
~Never Again Macy*s: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again Macy*s a list of common Macy's problems)
~Never Again Macy*s: "Lost card" was why I was trying to call.
~Never Again Macy*s's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again Macy*s: i've been trying to get a refund for six months. Literally. Oh, by the way, it's our busy season . . . but I started in JUNE!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Never Again Macy*s: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again Macy*s: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Never Again Macy*s: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Never Again Macy*s: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again Macy*s taken from his Macy's customer service problem that occurred on November 19th, 2017.