MagicJack: I clearly stated the problem I was having with...
A MagicJack customer review by GetHuman user GetHuman-309833 from November 20th, 2017
Background on GetHuman-309833's case
GetHuman: GetHuman-309833 - can you tell our other MagicJack customers when your case took place?
GetHuman-309833: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309833 a list of common MagicJack problems)
GetHuman-309833: "Complaint" was why I was trying to call.
GetHuman-309833's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309833: I clearly stated the problem I was having with billing*renewing my subscription, but the agent thanked me and then hung up on me after listening to my problem. My advice to anyone is DO NOT PURCHASE MAGIC JACK. Sure it is cheap, but the aggravation is not worth the money you save.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-309833: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309833: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-309833: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-309833: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309833 taken from his MagicJack customer service problem that occurred on November 12th, 2017.