MagicJack: I could not understand the person who answered...

A MagicJack customer review by GetHuman user ~Jan Daines from November 24th, 2017

Background on ~Jan Daines's case

GetHuman: ~Jan Daines - can you tell our other MagicJack customers when your case took place?
~Jan Daines: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~Jan Daines: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan Daines a list of common MagicJack problems)
~Jan Daines: "Purchase a ticket" was why I was trying to call.

~Jan Daines's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan Daines: I could not understand the person who answered the call.I am a US citizen and speak American English only. The person answering the phone did not speak clear English.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Jan Daines: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan Daines: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Jan Daines: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Jan Daines: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan Daines taken from his MagicJack customer service problem that occurred on November 16th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~Jan Daines's MagicJack Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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