MagicJack: I have been without a phone for three weeks.*Re...
A MagicJack customer review by GetHuman user ~Mary Meazell from November 15th, 2017
Background on ~Mary Meazell's case
GetHuman: ~Mary Meazell - can you tell our other MagicJack customers when your case took place?
~Mary Meazell: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Meazell a list of common MagicJack problems)
~Mary Meazell: "Purchase a ticket" was why I was trying to call.
~Mary Meazell's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Meazell: I have been without a phone for three weeks.*Requested a replacement which they responded that it was being sent. Have never received it.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Mary Meazell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Meazell: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Mary Meazell: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Mary Meazell: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Meazell taken from his MagicJack customer service problem that occurred on November 8th, 2017.