MagicJack: I have been working on thi*s issue for * hours...
A MagicJack customer review by GetHuman user ~mary from November 20th, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other MagicJack customers when your case took place?
~mary: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common MagicJack problems)
~mary: "Technical Support" was why I was trying to call.
~mary's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: I have been working on thi*s issue for * hours. each agent would transfer me to one of the top agents and they could not fix the issue. Several times contact from them would break on their end and couple of times on my end. Last contact with Nathan he was working on issue and accused me of not responding and terminated conversation. Why can' I talk to a real person on my cell phone or something because this online chat has not worked, nor has the magic jack problem been resolved. I am very frustrated and I am not one to be that way. Would really like to get phone service but no one is truly helping me solve this problem. Call me at ***-***-****
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~mary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~mary: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his MagicJack customer service problem that occurred on November 17th, 2017.