MagicJack: In Jan I was charged my yearly fee which I paid...
A MagicJack customer review by GetHuman user ~Jerome Tilghman from November 15th, 2017
Background on ~Jerome Tilghman's case
GetHuman: ~Jerome Tilghman - can you tell our other MagicJack customers when your case took place?
~Jerome Tilghman: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Jerome Tilghman a list of common MagicJack problems)
~Jerome Tilghman: "Purchase a ticket" was why I was trying to call.
~Jerome Tilghman's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerome Tilghman: In Jan I was charged my yearly fee which I paid ******. I'm now being charged for the same service again ******. I went online to chat to have the second charge removed from my credit card and in doing so my service was disconnected so now I have no service (phone). I have spent * hours trying to get your mistake resolved and now I don't even have a phone to call back on. Yes I'm upset.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Jerome Tilghman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerome Tilghman: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Jerome Tilghman: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Jerome Tilghman: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerome Tilghman taken from his MagicJack customer service problem that occurred on November 9th, 2017.