MagicJack: THE WORST I HAVE EVER INCOUNTERED, I THOUGHT I...
A MagicJack customer review by GetHuman user ~WILLIAM VALENTIN from November 15th, 2017
Background on ~WILLIAM VALENTIN's case
GetHuman: ~WILLIAM VALENTIN - can you tell our other MagicJack customers when your case took place?
~WILLIAM VALENTIN: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~WILLIAM VALENTIN a list of common MagicJack problems)
~WILLIAM VALENTIN: "Overcharge/Strange charge" was why I was trying to call.
~WILLIAM VALENTIN's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WILLIAM VALENTIN: THE WORST I HAVE EVER INCOUNTERED, I THOUGHT I WAS RELOCTED TO A *TH WORLD COUNTRY!!!! THIS SITE AND COMPANY SHOULD GO UNDER AND NEVER REESTABLISH AGAIN UNDER A DIFFERENT NAME** WELL I TRULLY HOPE SO ,.WILLIAM VALENTIN.BEWARE BEWARE, BEWARE,BEWARE, YOU NEED A MOTUM OR ROUTER AND A TREAMEDIOUS AMOUNT OF PATIENCE.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~WILLIAM VALENTIN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WILLIAM VALENTIN: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~WILLIAM VALENTIN: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~WILLIAM VALENTIN: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WILLIAM VALENTIN taken from his MagicJack customer service problem that occurred on November 12th, 2017.