MagicJack: bait and switch BS. charge you for service but...
A MagicJack customer review by GetHuman user ~untruthfull company from November 22nd, 2017
Background on ~untruthfull company's case
GetHuman: ~untruthfull company - can you tell our other MagicJack customers when your case took place?
~untruthfull company: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~untruthfull company a list of common MagicJack problems)
~untruthfull company: "Account Access" was why I was trying to call.
~untruthfull company's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~untruthfull company: bait and switch BS. charge you for service but do not tell you there is a recurring yearly charge to keep your phone number.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~untruthfull company: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~untruthfull company: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~untruthfull company: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~untruthfull company: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~untruthfull company taken from his MagicJack customer service problem that occurred on November 12th, 2017.