Malwarebytes: After spending I hr with person, I was told tha...

A Malwarebytes customer review by GetHuman user GetHuman-398396 from November 21st, 2017

Background on GetHuman-398396's case

GetHuman: GetHuman-398396 - can you tell our other Malwarebytes customers when your case took place?
GetHuman-398396: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Malwarebytes, and if so, how?
GetHuman-398396: I used the 408-852-4336 number I found for on the GetHuman Malwarebytes customer phone number page I was on: Malwarebytes Customer Service Phone Number
GetHuman: And which of these common Malwarebytes customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398396 a list of common Malwarebytes problems)
GetHuman-398396: "Complaint" was why I was trying to call.

GetHuman-398396's review of Malwarebytes customer service

GetHuman: So how would you sum up your experience for GetHuman's Malwarebytes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398396: After spending I hr with person, I was told that I could have my computer "cleaned" by*using one of your Certified person for $***.**!!!-Now this person has ALL of my info because I trusted him!!!!
GetHuman: Let's quantify your experience contacting Malwarebytes. On a scale of 1 to 5, how easy is it go get help on a Malwarebytes problem?
GetHuman-398396: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398396: I'd give them a four out of five on communication.
GetHuman: And what about Malwarebytes's ability to quickly and effectively address your problem?
GetHuman-398396: For that I would say one out of five.
GetHuman: And finally- any advice for other Malwarebytes customers?
GetHuman-398396: Call them early in the day or late. Don't forget any personal or account information you might need for Malwarebytes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398396 taken from his Malwarebytes customer service problem that occurred on November 17th, 2017.

Malwarebytes

2.47 of 5 stars | 99 reviews

GetHuman-398396's Malwarebytes Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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