Malwarebytes: Even after reaching an operator and even though...
A Malwarebytes customer review by GetHuman user ~BarbieD from November 25th, 2017
Background on ~BarbieD's case
GetHuman: ~BarbieD - can you tell our other Malwarebytes customers when your case took place?
~BarbieD: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Malwarebytes, and if so, how?
GetHuman: And which of these common Malwarebytes customer issues best describes the reason you wanted to talk to them?
(Shows ~BarbieD a list of common Malwarebytes problems)
~BarbieD: "Account Access" was why I was trying to call.
~BarbieD's review of Malwarebytes customer service
GetHuman: So how would you sum up your experience for GetHuman's Malwarebytes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BarbieD: Even after reaching an operator and even though I have a paid premium subscription, they refuse to connect me with someone who can resolve my problem!
GetHuman: Let's quantify your experience contacting Malwarebytes. On a scale of 1 to 5, how easy is it go get help on a Malwarebytes problem?
~BarbieD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BarbieD: I'd give them a five out of five on communication.
GetHuman: And what about Malwarebytes's ability to quickly and effectively address your problem?
~BarbieD: For that I would say four out of five.
GetHuman: And finally- any advice for other Malwarebytes customers?
~BarbieD: Call them early in the day or late. Don't forget any personal or account information you might need for Malwarebytes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BarbieD taken from his Malwarebytes customer service problem that occurred on November 22nd, 2017.