MassHealth: It is truly impossible to get anyone knowledgea...
A MassHealth customer review by GetHuman user ~MassHealthVictim from November 3rd, 2017
Background on ~MassHealthVictim's case
GetHuman: ~MassHealthVictim - can you tell our other MassHealth customers when your case took place?
~MassHealthVictim: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~MassHealthVictim a list of common MassHealth problems)
~MassHealthVictim: "Make a claim" was why I was trying to call.
~MassHealthVictim's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MassHealthVictim: It is truly impossible to get anyone knowledgeable to talk to. Not only that, but they don't pay bills they are responsible for and now I have a collection agency after me for payment. I should not have to pay those bills, and I don't even have the money to afford them, which is why I was eligible for MassHealth in the first place! Don't trust them and unfortunately, I have only learned the hard way that health care in Massachusetts is a fairy tale
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~MassHealthVictim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MassHealthVictim: I'd give them a two out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~MassHealthVictim: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~MassHealthVictim: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MassHealthVictim taken from his MassHealth customer service problem that occurred on October 30th, 2017.