MassHealth: impossible to reach anyone. I can't get anyone...
A MassHealth customer review by GetHuman user ~tostito from November 3rd, 2017
Background on ~tostito's case
GetHuman: ~tostito - can you tell our other MassHealth customers when your case took place?
~tostito: Yup. It was evening, on October 24th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~tostito a list of common MassHealth problems)
~tostito: "Overcharge/Strange charge" was why I was trying to call.
~tostito's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tostito: impossible to reach anyone. I can't get anyone to answer the phone and then I got the message that mass health was closed due to unexpected reasons...wtf!
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~tostito: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tostito: I'd give them a three out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~tostito: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~tostito: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tostito taken from his MassHealth customer service problem that occurred on October 24th, 2017.