MassHealth: the wait time was over the wait time then the p...
A MassHealth customer review by GetHuman user ~purehat88 from November 19th, 2017
Background on ~purehat88's case
GetHuman: ~purehat88 - can you tell our other MassHealth customers when your case took place?
~purehat88: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~purehat88 a list of common MassHealth problems)
~purehat88: "Make a claim" was why I was trying to call.
~purehat88's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~purehat88: the wait time was over the wait time then the phone was disconnected so I waited well over** mins the rep I spoke with had very little English needed to talk to another rep although she was nice the wait was unforgettable and a pain in the butt.makes me not want to call again that's not good customer service.
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~purehat88: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~purehat88: I'd give them a four out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~purehat88: For that I would say three out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~purehat88: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~purehat88 taken from his MassHealth customer service problem that occurred on November 15th, 2017.