MassHealth: wait time is too long and conversation is too s...
A MassHealth customer review by GetHuman user GetHuman-426383 from November 21st, 2017
Background on GetHuman-426383's case
GetHuman: GetHuman-426383 - can you tell our other MassHealth customers when your case took place?
GetHuman-426383: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426383 a list of common MassHealth problems)
GetHuman-426383: "Coverage question" was why I was trying to call.
GetHuman-426383's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426383: wait time is too long and conversation is too short seems they are quick to tell you to call other numbers when you tell them you already called they insisted that they can't help you, you need to call the number they gave you. just feel everytime i call its always a run around never get nothing resloved sometime i just plane give up.
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
GetHuman-426383: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426383: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
GetHuman-426383: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
GetHuman-426383: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426383 taken from his MassHealth customer service problem that occurred on November 19th, 2017.