MassMutual Financial Group: The pin I use to access my account online did n...
A MassMutual Financial Group customer review by GetHuman user GetHuman-290874 from November 15th, 2017
Background on GetHuman-290874's case
GetHuman: GetHuman-290874 - can you tell our other MassMutual Financial Group customers when your case took place?
GetHuman-290874: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to MassMutual Financial Group, and if so, how?
GetHuman: And which of these common MassMutual Financial Group customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290874 a list of common MassMutual Financial Group problems)
GetHuman-290874: "Get financial advice" was why I was trying to call.
GetHuman-290874's review of MassMutual Financial Group customer service
GetHuman: So how would you sum up your experience for GetHuman's MassMutual Financial Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290874: The pin I use to access my account online did not work. Security date invalid also. Extremely frustrating not to be able to access a human voice.
GetHuman: Let's quantify your experience contacting MassMutual Financial Group. On a scale of 1 to 5, how easy is it go get help on a MassMutual Financial Group problem?
GetHuman-290874: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290874: I'd give them a three out of five on communication.
GetHuman: And what about MassMutual Financial Group's ability to quickly and effectively address your problem?
GetHuman-290874: For that I would say five out of five.
GetHuman: And finally- any advice for other MassMutual Financial Group customers?
GetHuman-290874: Call them early in the day or late. Don't forget any personal or account information you might need for MassMutual Financial Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290874 taken from his MassMutual Financial Group customer service problem that occurred on November 8th, 2017.
MassMutual Financial Group
3.00 of 5 stars | 13 reviews
GetHuman-290874's MassMutual Financial Group Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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