MassMutual Financial Services: Horrendous Customer Service, and they DID NOT r...
A MassMutual Financial Services customer review by GetHuman user ~Cold Shoulder from November 26th, 2017
Background on ~Cold Shoulder's case
GetHuman: ~Cold Shoulder - can you tell our other MassMutual Financial Services customers when your case took place?
~Cold Shoulder: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to MassMutual Financial Services, and if so, how?
GetHuman: And which of these common MassMutual Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Cold Shoulder a list of common MassMutual Financial Services problems)
~Cold Shoulder: "Coverage question" was why I was trying to call.
~Cold Shoulder's review of MassMutual Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's MassMutual Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cold Shoulder: Horrendous Customer Service, and they DID NOT resolve my problem - even after numerous calls! STAY AWAY FROM MASS MUTUAL - consider yourself WARNED!
GetHuman: Let's quantify your experience contacting MassMutual Financial Services. On a scale of 1 to 5, how easy is it go get help on a MassMutual Financial Services problem?
~Cold Shoulder: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cold Shoulder: I'd give them a one out of five on communication.
GetHuman: And what about MassMutual Financial Services's ability to quickly and effectively address your problem?
~Cold Shoulder: For that I would say three out of five.
GetHuman: And finally- any advice for other MassMutual Financial Services customers?
~Cold Shoulder: Call them early in the day or late. Don't forget any personal or account information you might need for MassMutual Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cold Shoulder taken from his MassMutual Financial Services customer service problem that occurred on November 20th, 2017.
MassMutual Financial Services
1.00 of 5 stars | 3 reviews
~Cold Shoulder's MassMutual Financial Services Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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