Match.com: I called and complained to your rep., and he in...
A Match.com customer review by GetHuman user ~Sharron Lacery from November 26th, 2017
Background on ~Sharron Lacery's case
GetHuman: ~Sharron Lacery - can you tell our other Match.com customers when your case took place?
~Sharron Lacery: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharron Lacery a list of common Match.com problems)
~Sharron Lacery: "Unblock Account" was why I was trying to call.
~Sharron Lacery's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharron Lacery: I called and complained to your rep., and he informs me that no refund would come to me. I told him that * men messaged me, the first being Kevin Jackson, who asked me for $**,***.**, and the other man by the name of Carlos Mourinho was able to get $*,***.** from my account. The Toronto-Dominion fraud department is working on bringing him to justice. I feel that the * men who contacted me are fraudulent people, and Match.com should investigate. As for my refund, I took out a membership for * month unfortunately, and have not used your site since the **th of January of this year. Your site is disgusting and actually you should be shut down entirely, for having fraudulent people on it.**I will take this up before the Better Business Bureau and tell them the problem that I have with YOUR site.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Sharron Lacery: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharron Lacery: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Sharron Lacery: For that I would say three out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Sharron Lacery: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharron Lacery taken from his Match.com customer service problem that occurred on November 19th, 2017.