Match.com: I called to cancel the day after my subscriptio...
A Match.com customer review by GetHuman user GetHuman-319187 from November 26th, 2017
Background on GetHuman-319187's case
GetHuman: GetHuman-319187 - can you tell our other Match.com customers when your case took place?
GetHuman-319187: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319187 a list of common Match.com problems)
GetHuman-319187: "Change plan" was why I was trying to call.
GetHuman-319187's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319187: I called to cancel the day after my subscription automatically renewed.**I was told that subscriptions were not refundable, but in my case they made an exception since I had not sent any emails in a very long time. It was "a one time courtesy". The woman was very nice.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-319187: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319187: I'd give them a one out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-319187: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-319187: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319187 taken from his Match.com customer service problem that occurred on November 22nd, 2017.