Match.com: I find it hard to believe they were nice, gave...
A Match.com customer review by GetHuman user ~djinn from November 13th, 2017
Background on ~djinn's case
GetHuman: ~djinn - can you tell our other Match.com customers when your case took place?
~djinn: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~djinn a list of common Match.com problems)
~djinn: "Account access" was why I was trying to call.
~djinn's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~djinn: I find it hard to believe they were nice, gave a refund and an additional * months. I supposedly had a * month guarantee but they billed me anyway and said it was too late to do anything. They did not send me any notice, lied and said it was disclosed when I subscribed-- it's not, I have their original email-- and that it's disclosed in section **b of terms of use-- it's not, it doesn't say anything on how I was supposed to get my * month guarantee. Total liars, total scam.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~djinn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~djinn: I'd give them a one out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~djinn: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
~djinn: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~djinn taken from his Match.com customer service problem that occurred on November 7th, 2017.