Match.com: i was not successful and i did not authorize y...
A Match.com customer review by GetHuman user ~as catch can from November 23rd, 2017
Background on ~as catch can's case
GetHuman: ~as catch can - can you tell our other Match.com customers when your case took place?
~as catch can: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~as catch can a list of common Match.com problems)
~as catch can: "Update Account Info" was why I was trying to call.
~as catch can's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~as catch can: i was not successful and i did not authorize you to remove monies from my bank account.....*i messaged you weeks ago to sever , with a warning not to remove further funds from my account.*you did anyway and did nothing to close my account.....now i am fighting mad and ready to take you to court for fraud and theft, not to mention blogging all over the web about your trickery. it is *:** pm on September *......one month anniversary of the time i signed up with you....you have until this time tomorrow to return what monies you have taken from me or i will go viral about this.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~as catch can: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~as catch can: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~as catch can: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~as catch can: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~as catch can taken from his Match.com customer service problem that occurred on November 21st, 2017.