Maurices.com: Racial profiling to the extreme. We were a diff...
A Maurices.com customer review by GetHuman user ~Unsatisfied customer from November 24th, 2017
Background on ~Unsatisfied customer 's case
GetHuman: ~Unsatisfied customer - can you tell our other Maurices.com customers when your case took place?
~Unsatisfied customer : Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Maurices.com, and if so, how?
GetHuman: And which of these common Maurices.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied customer a list of common Maurices.com problems)
~Unsatisfied customer : "Track order" was why I was trying to call.
~Unsatisfied customer 's review of Maurices.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Maurices.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied customer : Racial profiling to the extreme. We were a different race and no workers greeted us. They would greet the "white" customers and ignore us. We would approach a worker about a dressing room and were ignored. We had to ask for a fitting room and rudely given one, whole others were approached and given one. This isn't the first time this has happened to us. There was only two or three customers in the store including us (* others). They were not busy at all. We all were planning to purchase items in the store, but left without buying anything due to the horrible customer service.There is no excuse for this kind of customer service. Maurice's needs to train their workers to have better customer service.
GetHuman: Let's quantify your experience contacting Maurices.com. On a scale of 1 to 5, how easy is it go get help on a Maurices.com problem?
~Unsatisfied customer : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied customer : I'd give them a three out of five on communication.
GetHuman: And what about Maurices.com's ability to quickly and effectively address your problem?
~Unsatisfied customer : For that I would say one out of five.
GetHuman: And finally- any advice for other Maurices.com customers?
~Unsatisfied customer : Call them early in the day or late. Don't forget any personal or account information you might need for Maurices.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied customer taken from his Maurices.com customer service problem that occurred on November 18th, 2017.
Maurices.com
1.00 of 5 stars | 4 reviews
~Unsatisfied customer 's Maurices.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Maurices.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Maurices.com in any way.