McAfee: Auto-renewal of expired credit card. I decided...
A McAfee customer review by GetHuman user GetHuman-358724 from November 3rd, 2017
Background on GetHuman-358724's case
GetHuman: GetHuman-358724 - can you tell our other McAfee customers when your case took place?
GetHuman-358724: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-358724 a list of common McAfee problems)
GetHuman-358724: "Technical support" was why I was trying to call.
GetHuman-358724's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-358724: Auto-renewal of expired credit card. I decided to let my subscription lapse as I had found better options and since my credit card had expired and I turned off auto-renewal I assumed they would stop charging me - WRONG! Had to spend half an hour arguing with customer service in India to have charges refunded.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
GetHuman-358724: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-358724: I'd give them a three out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
GetHuman-358724: For that I would say four out of five.
GetHuman: And finally- any advice for other McAfee customers?
GetHuman-358724: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-358724 taken from his McAfee customer service problem that occurred on October 31st, 2017.