Medco Pharmacy: This is the WORST prescription coverage. The pe...
A Medco Pharmacy customer review by GetHuman user GetHuman-118218 from November 2nd, 2017
Background on GetHuman-118218's case
GetHuman: GetHuman-118218 - can you tell our other Medco Pharmacy customers when your case took place?
GetHuman-118218: Yup. It was afternoon, on October 24th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-118218 a list of common Medco Pharmacy problems)
GetHuman-118218: "Complaint" was why I was trying to call.
GetHuman-118218's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-118218: This is the WORST prescription coverage. The people who work there are total block heads and can't figure anything out. I've never been so frustrated in my life. I wonder how these people even got hired. I am planning on switching the whole family to Kaiser because of my dissatisfaction with this prescription benefit - that's how bad it is!
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
GetHuman-118218: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-118218: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
GetHuman-118218: For that I would say four out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
GetHuman-118218: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-118218 taken from his Medco Pharmacy customer service problem that occurred on October 24th, 2017.