Metlife Dental: All automated system that hangs up if you try t...
A Metlife Dental customer review by GetHuman user ~Frustrated policy Holder from November 2nd, 2017
Background on ~Frustrated policy Holder's case
GetHuman: ~Frustrated policy Holder - can you tell our other Metlife Dental customers when your case took place?
~Frustrated policy Holder: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated policy Holder a list of common Metlife Dental problems)
~Frustrated policy Holder: "Check on a Claim" was why I was trying to call.
~Frustrated policy Holder's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated policy Holder: All automated system that hangs up if you try to reach a human because their system has incorrectly entered information that makes you fail the birhtdate check. No way to get to a person. VERY LAME. No alternate numbers posted on web site.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Frustrated policy Holder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated policy Holder: I'd give them a five out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Frustrated policy Holder: For that I would say two out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Frustrated policy Holder: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated policy Holder taken from his Metlife Dental customer service problem that occurred on October 28th, 2017.