Metro PCS: ALL OF A SUDDEN MY HUSBAND PHONE AND MY PHONE D...
A Metro PCS customer review by GetHuman user ~fed up from November 25th, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Metro PCS customers when your case took place?
~fed up: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Metro PCS problems)
~fed up: "Cancel service" was why I was trying to call.
~fed up's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: ALL OF A SUDDEN MY HUSBAND PHONE AND MY PHONE DOES NOT CHARGE. I BELIEVE METRO PCS IS IN A CONSPIRACY FOR THE BATTERIES NOT TO CHARGE AS THE CHARGERS WORK FINE. THEY WANT YOU TO PAY EXTRA MONEY FOR A NEW PHONE. CONSPIRACY. I AM GOING TO CALL CHANNEL * NEWS.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~fed up: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~fed up: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Metro PCS customer service problem that occurred on November 20th, 2017.