Metro PCS: I had been overcharged by a dealer who added se...
A Metro PCS customer review by GetHuman user ~OMG from November 17th, 2017
Background on ~OMG's case
GetHuman: ~OMG - can you tell our other Metro PCS customers when your case took place?
~OMG: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~OMG a list of common Metro PCS problems)
~OMG: "Service problem" was why I was trying to call.
~OMG's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OMG: I had been overcharged by a dealer who added services to my acct I did not request totaling an extra $** x * phones * $**. Speaking to a rep at this number, she was able to correct the payment from $** to $** where it should have been without much trouble. The problem began when I requested a credit of $** back to my account for the overpayment charged when opening a new acct. I called the dealer initially to rectify it but was told by his staff it was a *x promotional fee as I had bought * phones, I figured the promo fees were phone-related. When my next bill came in, I saw a $** amt where my svs only warranted $**. I contacted another store to look into my acct to confirm the promo fees and was told there were all these additional services added to my acct (no such thing as a promo fee). Rather than return to original dealer, I opted to contact Metro Customer Svs. I was connected with a real person right away which made me happy-other numbers, no answer or recorded menus. Satisfa
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~OMG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OMG: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~OMG: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~OMG: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OMG taken from his Metro PCS customer service problem that occurred on November 12th, 2017.