Metro PCS: I wanted to shut the phone off that is MY NAME...
A Metro PCS customer review by GetHuman user ~Kris Tidwell from November 23rd, 2017
Background on ~Kris Tidwell's case
GetHuman: ~Kris Tidwell - can you tell our other Metro PCS customers when your case took place?
~Kris Tidwell: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Kris Tidwell a list of common Metro PCS problems)
~Kris Tidwell: "Account Restricted" was why I was trying to call.
~Kris Tidwell's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kris Tidwell: I wanted to shut the phone off that is MY NAME!! AND I CAN'T WITHOUT THE * DIGIT PIN!! I DON'T HAVE IT! AND THEY CAN'T DO A THING TO HELP ME!!! NOT MY SS*, DRIVERS LICENSE NUMBER NOTHING!!! WORST COMPANY I HAVE EVER DELT WITH!!!!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Kris Tidwell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kris Tidwell: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Kris Tidwell: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Kris Tidwell: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kris Tidwell taken from his Metro PCS customer service problem that occurred on November 18th, 2017.