Metro PCS: I was just talking to a machine, I ask for cust...
A Metro PCS customer review by GetHuman user ~very mad from November 23rd, 2017
Background on ~very mad's case
GetHuman: ~very mad - can you tell our other Metro PCS customers when your case took place?
~very mad: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~very mad a list of common Metro PCS problems)
~very mad: "Device Support" was why I was trying to call.
~very mad's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very mad: I was just talking to a machine, I ask for customer service and nothing was done for me. Very, very bad service. I got charged twice for the same month and I need to talk to a person, not to a voice machine
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~very mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very mad: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~very mad: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~very mad: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very mad taken from his Metro PCS customer service problem that occurred on November 14th, 2017.