Metro PCS: person barely spoke english,couldnt understand...
A Metro PCS customer review by GetHuman user ~anothernumber from November 25th, 2017
Background on ~anothernumber's case
GetHuman: ~anothernumber - can you tell our other Metro PCS customers when your case took place?
~anothernumber: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~anothernumber a list of common Metro PCS problems)
~anothernumber: "Technical support" was why I was trying to call.
~anothernumber's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anothernumber: person barely spoke english,couldnt understand him at all,did not resolve my problem,connected me to a supervisor where i stayed on hold for ** minutes and then a supervisor picked up only to hang up on me! Americans should demeand better customer service they waant your money and thats it,when they dont supply the services you are promised you have no recourse other than to just pay more for a service that actually has customer service.At this point I would rather pay more for batter service I am leaving metro for good!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~anothernumber: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anothernumber: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~anothernumber: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~anothernumber: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anothernumber taken from his Metro PCS customer service problem that occurred on November 21st, 2017.