Metro PCS: problem still unresolved but person on other en...
A Metro PCS customer review by GetHuman user GetHuman-309359 from November 21st, 2017
Background on GetHuman-309359's case
GetHuman: GetHuman-309359 - can you tell our other Metro PCS customers when your case took place?
GetHuman-309359: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309359 a list of common Metro PCS problems)
GetHuman-309359: "Setup service" was why I was trying to call.
GetHuman-309359's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309359: problem still unresolved but person on other end tried to fix problem...unable to sign on to open up online account...already metropcs customer...don't understand why problem so difficult and why site doesn't allow a person to sign on to open up online account...when called main number (not this one), person was very rude and wouldn't even tell me how I could contact customer service some other way
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-309359: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309359: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-309359: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-309359: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309359 taken from his Metro PCS customer service problem that occurred on November 12th, 2017.