Michigan Department of Treasury: the options do not allow for human communicatio...
A Michigan Department of Treasury customer review by GetHuman user ~gdconey from November 25th, 2017
Background on ~gdconey's case
GetHuman: ~gdconey - can you tell our other Michigan Department of Treasury customers when your case took place?
~gdconey: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Michigan Department of Treasury, and if so, how?
GetHuman: And which of these common Michigan Department of Treasury customer issues best describes the reason you wanted to talk to them?
(Shows ~gdconey a list of common Michigan Department of Treasury problems)
~gdconey: "None of those really matches why I wanted to call Michigan Department of Treasury that day." was why I was trying to call.
~gdconey's review of Michigan Department of Treasury customer service
GetHuman: So how would you sum up your experience for GetHuman's Michigan Department of Treasury customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gdconey: the options do not allow for human communication..I had already used their FAQ's but my question could only be resolved by a human reviewing the information provided..I am checking a Homestead Tax return, which is in pending status with an anticipated completion date of ******. **** is not a typo, it is the date listed. Only a human can review and address this concern. I am assuming the earliest I can reach a human on this line will be February ****, as their system is being worked on.
GetHuman: Let's quantify your experience contacting Michigan Department of Treasury. On a scale of 1 to 5, how easy is it go get help on a Michigan Department of Treasury problem?
~gdconey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gdconey: I'd give them a three out of five on communication.
GetHuman: And what about Michigan Department of Treasury's ability to quickly and effectively address your problem?
~gdconey: For that I would say one out of five.
GetHuman: And finally- any advice for other Michigan Department of Treasury customers?
~gdconey: Call them early in the day or late. Don't forget any personal or account information you might need for Michigan Department of Treasury to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gdconey taken from his Michigan Department of Treasury customer service problem that occurred on November 22nd, 2017.