MobStub: I have had nothing but trouble since the beginn...
A MobStub customer review by GetHuman user ~darn04 from November 19th, 2017
Background on ~darn04's case
GetHuman: ~darn04 - can you tell our other MobStub customers when your case took place?
~darn04: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to MobStub, and if so, how?
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~darn04 a list of common MobStub problems)
~darn04: "Return an Order" was why I was trying to contact.
~darn04's review of MobStub customer service
GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~darn04: I have had nothing but trouble since the beginning. I ordered * set of sheets. My credit card was billed * times. After ** days I received the merchandise. I ordered KING size and received QUEEN size. I can not find out any information as to where to send the merchandise back. NO information in the last two emails. This is the *rd email. After I get this resolved I will not ever purchase from you again. PLEASE send the requested information... How do I get the correct order or my money back. *Sheila Holsapple ****-***-**** ******@***.com
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~darn04: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~darn04: I'd give them a four out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~darn04: For that I would say three out of five.
GetHuman: And finally- any advice for other MobStub customers?
~darn04: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~darn04 taken from his MobStub customer service problem that occurred on November 17th, 2017.