MobStub: I waited at least ** hours for a response since...
A MobStub customer review by GetHuman user ~kaz157 from November 19th, 2017
Background on ~kaz157's case
GetHuman: ~kaz157 - can you tell our other MobStub customers when your case took place?
~kaz157: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to MobStub, and if so, how?
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~kaz157 a list of common MobStub problems)
~kaz157: "Update Account Info" was why I was trying to contact.
~kaz157's review of MobStub customer service
GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kaz157: I waited at least ** hours for a response since they do not have phone support. Ordered * sets of extra long cables for phone. ask one question got wrong answer. ordered over * weeks ago status still shows pending got one set still waiting for other
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~kaz157: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kaz157: I'd give them a two out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~kaz157: For that I would say one out of five.
GetHuman: And finally- any advice for other MobStub customers?
~kaz157: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kaz157 taken from his MobStub customer service problem that occurred on November 10th, 2017.