ModCloth.com: I had an issue with a purchase I had made. The...
A ModCloth.com customer review by GetHuman user ~charybdis from November 22nd, 2017
Background on ~charybdis's case
GetHuman: ~charybdis - can you tell our other ModCloth.com customers when your case took place?
~charybdis: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to ModCloth.com, and if so, how?
GetHuman: And which of these common ModCloth.com customer issues best describes the reason you wanted to talk to them?
(Shows ~charybdis a list of common ModCloth.com problems)
~charybdis: "Cancel order" was why I was trying to call.
~charybdis's review of ModCloth.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ModCloth.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charybdis: I had an issue with a purchase I had made. The individual I spoke with was super-helpful and knowledgeable.
GetHuman: Let's quantify your experience contacting ModCloth.com. On a scale of 1 to 5, how easy is it go get help on a ModCloth.com problem?
~charybdis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charybdis: I'd give them a five out of five on communication.
GetHuman: And what about ModCloth.com's ability to quickly and effectively address your problem?
~charybdis: For that I would say four out of five.
GetHuman: And finally- any advice for other ModCloth.com customers?
~charybdis: Call them early in the day or late. Don't forget any personal or account information you might need for ModCloth.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charybdis taken from his ModCloth.com customer service problem that occurred on November 15th, 2017.
ModCloth.com
5.00 of 5 stars | 4 reviews
~charybdis's ModCloth.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ModCloth.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ModCloth.com in any way.