Molina Healthcare: Phone * above is for Molina Corp. offices. Nev...
A Molina Healthcare customer review by GetHuman user ~5lita5 from November 22nd, 2017
Background on ~5lita5's case
GetHuman: ~5lita5 - can you tell our other Molina Healthcare customers when your case took place?
~5lita5: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Molina Healthcare, and if so, how?
GetHuman: And which of these common Molina Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~5lita5 a list of common Molina Healthcare problems)
~5lita5: "Renew coverage" was why I was trying to call.
~5lita5's review of Molina Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Molina Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~5lita5: Phone * above is for Molina Corp. offices. Never got a prompt for my state...so I selected * for Operator (shouldn't it be "O"?) anyway got an operator, told her Ohio & went to hold -- and was answered in * minutes.
GetHuman: Let's quantify your experience contacting Molina Healthcare. On a scale of 1 to 5, how easy is it go get help on a Molina Healthcare problem?
~5lita5: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~5lita5: I'd give them a three out of five on communication.
GetHuman: And what about Molina Healthcare's ability to quickly and effectively address your problem?
~5lita5: For that I would say two out of five.
GetHuman: And finally- any advice for other Molina Healthcare customers?
~5lita5: Call them early in the day or late. Don't forget any personal or account information you might need for Molina Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~5lita5 taken from his Molina Healthcare customer service problem that occurred on November 20th, 2017.