Monster.com: It was never a live person just someone that sa...
A Monster.com customer review by GetHuman user ~Michael Kittrell from November 16th, 2017
Background on ~Michael Kittrell's case
GetHuman: ~Michael Kittrell - can you tell our other Monster.com customers when your case took place?
~Michael Kittrell: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Monster.com, and if so, how?
GetHuman: And which of these common Monster.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Kittrell a list of common Monster.com problems)
~Michael Kittrell: "Lower my bill" was why I was trying to call.
~Michael Kittrell's review of Monster.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Monster.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Kittrell: It was never a live person just someone that says hold on and then you hang up on me happened twice now in last * minutes.
GetHuman: Let's quantify your experience contacting Monster.com. On a scale of 1 to 5, how easy is it go get help on a Monster.com problem?
~Michael Kittrell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Kittrell: I'd give them a two out of five on communication.
GetHuman: And what about Monster.com's ability to quickly and effectively address your problem?
~Michael Kittrell: For that I would say one out of five.
GetHuman: And finally- any advice for other Monster.com customers?
~Michael Kittrell: Call them early in the day or late. Don't forget any personal or account information you might need for Monster.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Kittrell taken from his Monster.com customer service problem that occurred on November 14th, 2017.