Monster.com: Phone number only gave option to help reset pas...

A Monster.com customer review by GetHuman user GetHuman-315039 from November 28th, 2017

Background on GetHuman-315039's case

GetHuman: GetHuman-315039 - can you tell our other Monster.com customers when your case took place?
GetHuman-315039: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Monster.com, and if so, how?
GetHuman-315039: I used the 800-666-7837 number I found for on the GetHuman Monster.com customer phone number page I was on: Monster.com Customer Service Phone Number
GetHuman: And which of these common Monster.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315039 a list of common Monster.com problems)
GetHuman-315039: "Complaint" was why I was trying to call.

GetHuman-315039's review of Monster.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Monster.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315039: Phone number only gave option to help reset password, then hangs up on you with no other options offered.
GetHuman: Let's quantify your experience contacting Monster.com. On a scale of 1 to 5, how easy is it go get help on a Monster.com problem?
GetHuman-315039: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315039: I'd give them a one out of five on communication.
GetHuman: And what about Monster.com's ability to quickly and effectively address your problem?
GetHuman-315039: For that I would say one out of five.
GetHuman: And finally- any advice for other Monster.com customers?
GetHuman-315039: Call them early in the day or late. Don't forget any personal or account information you might need for Monster.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315039 taken from his Monster.com customer service problem that occurred on November 19th, 2017.

Monster.com

1.00 of 5 stars | 16 reviews

GetHuman-315039's Monster.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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