Moosejaw: I was very skeptical at first. I tried to plac...
A Moosejaw customer review by GetHuman user ~skend from November 25th, 2017
Background on ~skend's case
GetHuman: ~skend - can you tell our other Moosejaw customers when your case took place?
~skend: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Moosejaw, and if so, how?
GetHuman: And which of these common Moosejaw customer issues best describes the reason you wanted to talk to them?
(Shows ~skend a list of common Moosejaw problems)
~skend: "Cancel order" was why I was trying to call.
~skend's review of Moosejaw customer service
GetHuman: So how would you sum up your experience for GetHuman's Moosejaw customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skend: I was very skeptical at first. I tried to place an order during the day and something was wrong with the site. I then tried to place the order that evening and the coupon code I had been trying to use was now expired. Aggravated I got on their live chat. Immediately was connect with someone and they offered me another coupon code. It wasn't as big of a discount but was still a good price. I had issues with checking out with paypal on their site and got on live chat again. They offered to have someone call me and place the order. Within * minutes I had someone call and they took care of placing my order and collecting payment. If I would have just done that the first time I had an issue with their site I wouldn't have spent *.* hours trying to place my order. I would definitely order from them again.
GetHuman: Let's quantify your experience contacting Moosejaw. On a scale of 1 to 5, how easy is it go get help on a Moosejaw problem?
~skend: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skend: I'd give them a three out of five on communication.
GetHuman: And what about Moosejaw's ability to quickly and effectively address your problem?
~skend: For that I would say four out of five.
GetHuman: And finally- any advice for other Moosejaw customers?
~skend: Call them early in the day or late. Don't forget any personal or account information you might need for Moosejaw to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skend taken from his Moosejaw customer service problem that occurred on November 22nd, 2017.
Moosejaw
5.00 of 5 stars | 4 reviews
~skend's Moosejaw Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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