More Than: I was kept on music? for at least nine minutes...
A More Than customer review by GetHuman user ~johnp from November 21st, 2017
Background on ~johnp's case
GetHuman: ~johnp - can you tell our other More Than customers when your case took place?
~johnp: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to More Than, and if so, how?
GetHuman: And which of these common More Than customer issues best describes the reason you wanted to talk to them?
(Shows ~johnp a list of common More Than problems)
~johnp: "None of those really matches why I wanted to call More Than that day." was why I was trying to call.
~johnp's review of More Than customer service
GetHuman: So how would you sum up your experience for GetHuman's More Than customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnp: I was kept on music? for at least nine minutes, thene someone picked up the phone and put it down again. It took a second wait of five minutes to get through.
GetHuman: Let's quantify your experience contacting More Than. On a scale of 1 to 5, how easy is it go get help on a More Than problem?
~johnp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnp: I'd give them a five out of five on communication.
GetHuman: And what about More Than's ability to quickly and effectively address your problem?
~johnp: For that I would say five out of five.
GetHuman: And finally- any advice for other More Than customers?
~johnp: Call them early in the day or late. Don't forget any personal or account information you might need for More Than to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnp taken from his More Than customer service problem that occurred on November 15th, 2017.
More Than
4.00 of 5 stars | 11 reviews
~johnp's More Than Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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