Morgan Stanley: I called the customer service **** to find out...
A Morgan Stanley customer review by GetHuman user ~luca from November 25th, 2017
Background on ~luca's case
GetHuman: ~luca - can you tell our other Morgan Stanley customers when your case took place?
~luca: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Morgan Stanley, and if so, how?
GetHuman: And which of these common Morgan Stanley customer issues best describes the reason you wanted to talk to them?
(Shows ~luca a list of common Morgan Stanley problems)
~luca: "Setup an account" was why I was trying to call.
~luca's review of Morgan Stanley customer service
GetHuman: So how would you sum up your experience for GetHuman's Morgan Stanley customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luca: I called the customer service **** to find out the incoming wire transfer instructions and after having a futile conversation with a computer I was eventually transferred to a "customer service" rep in the Philippines who only knew the script and didn't even know what I meant by wire transfer instructions. After explaining that I wanted to wire funds into my account and after holding for several minutes more she was unable to provide instructions. This is my typical experience with Morgan Stanley. You can't get a human on the phone very easily and when you do it's someone in a foreign country!
GetHuman: Let's quantify your experience contacting Morgan Stanley. On a scale of 1 to 5, how easy is it go get help on a Morgan Stanley problem?
~luca: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luca: I'd give them a two out of five on communication.
GetHuman: And what about Morgan Stanley's ability to quickly and effectively address your problem?
~luca: For that I would say three out of five.
GetHuman: And finally- any advice for other Morgan Stanley customers?
~luca: Call them early in the day or late. Don't forget any personal or account information you might need for Morgan Stanley to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luca taken from his Morgan Stanley customer service problem that occurred on November 17th, 2017.