Morgan Stanley: This number worked. It is for help with online...
A Morgan Stanley customer review by GetHuman user GetHuman-131190 from November 24th, 2017
Background on GetHuman-131190's case
GetHuman: GetHuman-131190 - can you tell our other Morgan Stanley customers when your case took place?
GetHuman-131190: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Morgan Stanley, and if so, how?
GetHuman: And which of these common Morgan Stanley customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-131190 a list of common Morgan Stanley problems)
GetHuman-131190: "Setup an account" was why I was trying to call.
GetHuman-131190's review of Morgan Stanley customer service
GetHuman: So how would you sum up your experience for GetHuman's Morgan Stanley customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-131190: This number worked. It is for help with online access and banking features (checks*debit cards). Got a very nice woman in Ohio. I had a quesiton about forms so she referred me back to the branch office.
GetHuman: Let's quantify your experience contacting Morgan Stanley. On a scale of 1 to 5, how easy is it go get help on a Morgan Stanley problem?
GetHuman-131190: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-131190: I'd give them a two out of five on communication.
GetHuman: And what about Morgan Stanley's ability to quickly and effectively address your problem?
GetHuman-131190: For that I would say five out of five.
GetHuman: And finally- any advice for other Morgan Stanley customers?
GetHuman-131190: Call them early in the day or late. Don't forget any personal or account information you might need for Morgan Stanley to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-131190 taken from his Morgan Stanley customer service problem that occurred on November 19th, 2017.