There is no way to call anyone at Mozy, their p...
A Mozy customer review by GetHuman user GetHuman-187753 from November 20th, 2017
Background on GetHuman-187753's case
GetHuman: GetHuman-187753 - can you tell our other Mozy customers when your case took place?
GetHuman-187753: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Mozy, and if so, how?
GetHuman: And which of these common Mozy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-187753 a list of common Mozy problems)
GetHuman-187753: "None of those really matches why I wanted to call Mozy that day." was why I was trying to call.
GetHuman-187753's review of Mozy customer service
GetHuman: So how would you sum up your experience for GetHuman's Mozy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-187753: There is no way to call anyone at Mozy, their phone automatically goes to answer machine.*There is no phone number listed on their web site, and no way to close your account. Beware of this company. Do not sign up with them.
GetHuman: Let's quantify your experience contacting Mozy. On a scale of 1 to 5, how easy is it go get help on a Mozy problem?
GetHuman-187753: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-187753: I'd give them a three out of five on communication.
GetHuman: And what about Mozy's ability to quickly and effectively address your problem?
GetHuman-187753: For that I would say four out of five.
GetHuman: And finally- any advice for other Mozy customers?
GetHuman-187753: Call them early in the day or late. Don't forget any personal or account information you might need for Mozy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-187753 taken from his Mozy customer service problem that occurred on November 16th, 2017.
Mozy
1.56 of 5 stars | 4 reviews
GetHuman-187753's Mozy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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