MusicArts.com: My order * ********* has not arrived yet I woul...
A MusicArts.com customer review by GetHuman user GetHuman-thebaxle from December 4th, 2017
Background on GetHuman-thebaxle's case
GetHuman: GetHuman-thebaxle - can you tell our other MusicArts.com customers when your case took place?
GetHuman-thebaxle: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to MusicArts.com, and if so, how?
GetHuman: And which of these common MusicArts.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-thebaxle a list of common MusicArts.com problems)
GetHuman-thebaxle: "Track order" was why I was trying to call.
GetHuman-thebaxle's review of MusicArts.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MusicArts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thebaxle: My order * ********* has not arrived yet I would not have placed the order if I didn't need the reeds.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-thebaxle: I ordered these reeds on July **th ****. I waited the ** day process and I had to call and you put it on hold because I addressed it to my son. Credit Card was in my name the address was the same. Where are the reeds? People say you are a good resource for ordering I don't think so. I called the last time waited over ** minutes today I have called first time ** minutes plus seconds now I am calling and on hold again if you can't do the volume then why do you do this to customers. You sure didn't waste time when you needed the payment from our Credit Card you were as the saying Johhny on the Spot.
GetHuman: Let's quantify your experience contacting MusicArts.com. On a scale of 1 to 5, how easy is it go get help on a MusicArts.com problem?
GetHuman-thebaxle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thebaxle: I'd give them a two out of five on communication.
GetHuman: And what about MusicArts.com's ability to quickly and effectively address your problem?
GetHuman-thebaxle: For that I would say one out of five.
GetHuman: And finally- any advice for other MusicArts.com customers?
GetHuman-thebaxle: Call them early in the day or late. Don't forget any personal or account information you might need for MusicArts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thebaxle taken from his MusicArts.com customer service problem that occurred on November 24th, 2017.
MusicArts.com
2.00 of 5 stars | 1 reviews
GetHuman-thebaxle's MusicArts.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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